Refund policy

 

Mended Recovery Return & Refund Policy

All Mended Recovery hoodies are made to order specifically for each customer. Because production begins based on the size and color selected at checkout, we generally do not accept returns, refunds, or exchanges for change of mind, incorrect size selection, or color preference.

Please carefully review your size, color, shipping address, and order details before completing your purchase.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at mendedrecovery247@gmail.com within 7 days of delivery. Include your order number and clear photographs of the item and packaging.

Once reviewed and approved, Mended Recovery will provide an appropriate remedy, which may include a replacement or refund as applicable.

MADE-TO-ORDER VARIATIONS

Mended Recovery garments feature intentional distressing, wash effects, patches, graphics, and other finishing details. Because each hoodie is individually finished, the exact distressing, coloration, wash pattern, and placement of certain details may vary slightly from the product photographs.

These variations are part of the unique character of each Mended Recovery garment and are not considered defects.

CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at mendedrecovery247@gmail.com. Because items are made to order, cancellations cannot be guaranteed once production has begun.

RETURN CONDITION

Any return specifically authorized by Mended Recovery must be unworn, unused, unwashed, and in its original condition with any original tags or packaging.

Unauthorized returns may not be accepted.

Nothing in this policy limits any rights or remedies available to customers under applicable law.